Service Booking for Seniors to Help With At-Home Retirement
Service Booking for Seniors to Help With At-Home Retirement
(This case study is under construction due to multiple scope changes since it's creation.)
(This case study is under construction due to multiple scope changes since it's creation.)
Service Booking for Seniors to Help With At-Home Retirement
(This case study is under construction due to multiple scope changes since it's creation.)
Objective
Design a platform for older adults and their loved ones to book essential home services like housekeeping, meal prep, and house care services like window cleaning. The app should be, and provides packages to clients based on their needs.
Duration
December 2022 - Current
Role
UX/UI designer
Objective
Design a platform for older adults and their loved ones to book essential home services like housekeeping, meal prep, and house care services like window cleaning.
Duration
December 2022 - Current
Role
UX/UI designer
Key Requirements
Key Requirements
During our first meeting the client requested following key features to be delivered:
During our first meeting the client requested following key features to be delivered:
Accessible interface to accommodate the target audience of older adults
Service schedule with information about services, service providers, notes
Dashboard with services information and statuses
Payment and Billing Section with Transactions Overview and Stripe Integration
The app should be scalable, and provide selection of service packages to clients based on their needs.
Accessible interface to accommodate the target audience of older adults
Service schedule with information about services, service providers, notes
Dashboard with services information and statuses
Payment and Billing Section with Transactions Overview and Stripe Integration
The app should be scalable, and provide selection of service packages to clients based on their needs.
Accessible interface to accommodate the target audience of older adults
Service schedule with information about services, service providers, notes
Dashboard with services information and statuses
Payment and Billing Section with Transactions Overview and Stripe Integration
The app should be scalable, and provide selection of service packages to clients based on their needs.
Process
Process
1) Gather data on current trends in service booking apps and platforms, study existing mental models specific to target age demographic of 65+
2) Conduct competitive analysis into existing apps like TaskRabbit and Angi to gage some common UI patterns and flows
3) Based on findings, design low fidelity user flows with contextual edge cases covered
3) Review low fidelity designs with the business team, collect feedback, thoughts, and suggestions
4) Create a style guide in Figma, following provided brand guidelines, and start making components to accommodate user flows
5) Move onto high fidelity screens with weekly stakeholder review and feedback sessions
1) Gather data on current trends in service booking apps and platforms, study existing mental models specific to target age demographic of 65+
2) Conduct competitive analysis into existing apps like TaskRabbit and Angi to gage some common UI patterns and flows
3) Based on findings, design low fidelity user flows with contextual edge cases covered
3) Review low fidelity designs with the business team, collect feedback, thoughts, and suggestions
4) Create a style guide in Figma, following provided brand guidelines, and start making components to accommodate user flows
5) Move onto high fidelity screens with weekly stakeholder review and feedback sessions
1) Gather data on current trends in service booking apps and platforms, study existing mental models specific to target age demographic of 65+
2) Conduct competitive analysis into existing apps like TaskRabbit and Angi to gage some common UI patterns and flows
3) Based on findings, design low fidelity user flows with contextual edge cases covered
3) Review low fidelity designs with the business team, collect feedback, thoughts, and suggestions
4) Create a style guide in Figma, following provided brand guidelines, and start making components to accommodate user flows
5) Move onto high fidelity screens with weekly stakeholder review and feedback sessions
Key Features
Key Features
Home Page & User Menu
Home Page & User Menu
Home Page & User Menu
Home Page & User Menu
Home page should contain the list of services user purchased, each has to include next service instance date, frequency of the service (if applicable), and status of service provider, who has to confirm that they will provide service on the date it was booked for.
Calendar and Service Information
Calendar shows service schedule with key information about the service provider and details that client specified during the booking process.
Under Construction
— Case study is being updated —
— Case study is being updated —
Design by Polina Bogomazova 2025
Design by Polina Bogomazova 2025