Simplifying Database Search with AI Assistant
Rogers contract in collaboration with Architech
Objective
As a result of Rogers' acquisition of Shaw, the task was to redesign the existing 1Source database search to support transition for Shaw employees while improving the overall experience for existing users. Main focus was the integration of an AI assistant to optimize agents' workflow and improve usability.
Duration
October 2024 - March 2025
Role
Design support as mid-level UX/UI designer.
Team
Architech design and research leads: Darcy Reume, Meg Bortolon
Rogers Design Lead: Julia Mello
Process
The project began with discovery research, interviewing agents and mapping pain points.
Users reported frustrations with unintuitive navigation, lack of control, and missing features like bookmarking. Our challenge statement has now gained more shape: introduce an AI assistant while ensuring a reliable fallback to standard search for employees who preferred it or encountered AI errors.
To guide implementation, I conducted competitive analysis on five AI-powered search platforms—Perplexity, Bing, Brave, Andy, and You.com—mapping pros and cons around existing mental models, transparency, accuracy, as well as common UI patterns that are typical for AI driven search platforms.
This helped us to define key principles, that would drive the project from this point: keep AI and standard search distinguishable, always display source links, and allow filtering of content types (e.g., articles, locations, promotions).
Product
Working within Rogers’ design system, we redesigned the search tool with better filtering structure, introducing top-level filters, dropdowns, and tags to prevent clutter. I ended up designing over 50 high-fidelity screens, covering edge cases, then collaborated with UX researchers to test a functional prototype with real agents. Feedback validated the improvements but also highlighted filter adjustments, which had to be refined further with the product owner.
Branding and Logos
In parallel, I explored new branding directions for the tool, designing logo concepts that balanced Rogers’ visual identity with its evolving AI focus. I ended up designing and submitting the options below. The rationale was to combine first letters of the new brand name "InfoAssist" into a symbol that would communicate knowledge and information management, while adding more personable touch of human figure inside the circle.
Option A:
Option B:
Outcomes
The redesigned platform received positive feedback from agents, who described it as “smooth and easy to use” and a clear improvement over the previous experience. While I transitioned off the project before full launch, the client expressed satisfaction with our contribution and the direction we established.
Design by Polina Bogomazova 2025
Simplifying Database Search with AI Assistant
Rogers contract in collaboration with Architech
Simplifying Database Search with AI Assistant
Rogers contract in collaboration with Architech
Objective
As a result of Rogers' acquisition of Shaw, the task was to redesign the existing 1Source database search to support transition for Shaw employees while improving the overall experience for existing users. Main focus was the integration of an AI assistant to optimize agents' workflow and improve usability.
Duration
October 2024 - March 2025
Role
Design support as mid-level UX/UI designer.
Team
Architech design and research leads: Darcy Reume, Meg Bortolon
Rogers Design Lead: Julia Mello
Process
The project began with discovery research, interviewing agents and mapping pain points.
Users reported frustrations with unintuitive navigation, lack of control, and missing features like bookmarking. Our challenge statement has now gained more shape: introduce an AI assistant while ensuring a reliable fallback to standard search for employees who preferred it or encountered AI errors.
To guide implementation, I conducted competitive analysis on five AI-powered search platforms—Perplexity, Bing, Brave, Andy, and You.com—mapping pros and cons around existing mental models, transparency, accuracy, as well as common UI patterns that are typical for AI driven search platforms.
This helped us to define key principles, that would drive the project from this point: keep AI and standard search distinguishable, always display source links, and allow filtering of content types (e.g., articles, locations, promotions).
Product
Working within Rogers’ design system, we redesigned the search tool with better filtering structure, introducing top-level filters, dropdowns, and tags to prevent clutter. I ended up designing over 50 high-fidelity screens, covering edge cases, then collaborated with UX researchers to test a functional prototype with real agents. Feedback validated the improvements but also highlighted filter adjustments, which had to be refined further with the product owner.
Branding and Logos
In parallel, I explored new branding directions for the tool, designing logo concepts that balanced Rogers’ visual identity with its evolving AI focus. I ended up designing and submitting the options below.
The rationale was to combine first letters of the new brand name "InfoAssist" into a symbol that would communicate knowledge and information management, while adding more personable touch of human figure inside the circle.
Option A:
Option B:
Outcomes
The redesigned platform received positive feedback from agents, who described it as “smooth and easy to use” and a clear improvement over the previous experience. While I transitioned off the project before full launch, the client expressed satisfaction with our contribution and the direction we established.
Design by Polina Bogomazova 2025
Objective
As a result of Rogers' acquisition of Shaw, the task was to redesign the existing 1Source database search to support transition for Shaw employees while improving the overall experience for existing users. Main focus was the integration of an AI assistant to optimize agents' workflow and improve usability.
Duration
October 2024 - March 2025
Role
Design support as mid-level UX/UI designer.
Team
Architech design and research leads: Darcy Reume, Meg Bortolon
Rogers Design Lead: Julia Mello
Process
The project began with discovery research, interviewing agents and mapping pain points.
Users reported frustrations with unintuitive navigation, lack of control, and missing features like bookmarking. Our challenge statement has now gained more shape: introduce an AI assistant while ensuring a reliable fallback to standard search for employees who preferred it or encountered AI errors.
To guide implementation, I conducted competitive analysis on five AI-powered search platforms—Perplexity, Bing, Brave, Andy, and You.com—mapping pros and cons around existing mental models, transparency, accuracy, as well as common UI patterns that are typical for AI driven search platforms.
This helped us to define key principles, that would drive the project from this point: keep AI and standard search distinguishable, always display source links, and allow filtering of content types (e.g., articles, locations, promotions).
Product
Working within Rogers’ design system, we redesigned the search tool with better filtering structure, introducing top-level filters, dropdowns, and tags to prevent clutter. I ended up designing over 50 high-fidelity screens, covering edge cases, then collaborated with UX researchers to test a functional prototype with real agents. Feedback validated the improvements but also highlighted filter adjustments, which had to be refined further with the product owner.
Branding and Logos
In parallel, I explored new branding directions for the tool, designing logo concepts that balanced Rogers’ visual identity with its evolving AI focus. I ended up designing and submitting the options below. The rationale was to combine first letters of the new brand name "InfoAssist" into a symbol that would communicate knowledge and information management, while adding more personable touch of human figure inside the circle.
OPTION A:
OPTION B:
Outcomes
The redesigned platform received positive feedback from agents, who described it as “smooth and easy to use” and a clear improvement over the previous experience. While I transitioned off the project before full launch, the client expressed satisfaction with our contribution and the direction we established.
Design by Polina Bogomazova 2025